Privacy Policy

At Synevra™, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Information You Provide Directly: Name, email address, phone number, billing and shipping address, payment details, and communications submitted through forms or customer support.
• Transaction Information: Order history, purchase details, and customer service records.
• Automatically Collected Data: IP address, browser type, device information, pages viewed, referral sources, and interaction data collected through cookies and analytics technologies.

All payments are processed through secure, encrypted third-party payment providers. Synevra™ does not store full credit card numbers on its servers.

2. How We Use Your Information

• To process orders and fulfill deliveries
• To provide customer support and respond to inquiries
• To send transactional emails such as order confirmations and shipping updates
• To improve website functionality, user experience, and performance
• To send promotional communications (with the option to unsubscribe at any time)
• To prevent fraud, enhance security, and comply with legal obligations

We do not sell or rent your personal information to third parties for their independent marketing purposes.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze website traffic, and improve performance. You may control cookie settings through your browser; however, disabling cookies may limit certain site functionalities.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or misuse. While we follow industry-standard security practices, no method of online transmission or storage can be guaranteed to be completely secure.

5. Sharing of Information

We may share information with trusted service providers who assist with payment processing, shipping, website hosting, analytics, marketing communications, and customer service. These third parties are contractually required to maintain confidentiality and use data solely for authorized business purposes.

6. Your Rights & Choices

Depending on your location, you may have the right to request access to, correction of, restriction of, or deletion of your personal data. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of the website after updates indicates acceptance of the revised policy.

If you have questions about this Privacy Policy or how your data is handled, please contact our customer support team. We are dedicated to maintaining transparency, security, and your trust.